Our REviews
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From 555 reviews
Very professional and friendly. Thanks very much! Service: Repair heating system
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Very responsive and friendly. We've only used them so far for minor water heater repairs since our pilot light is not very good at staying lit or restarting. Plan to use them for a pending replacement after our good experiences so far.
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Thanks, to everyone. 3 different people but a seamless experience. Local, professional, personal and prompt. You will always have my business. Tankless water heater reached its life cycle. Al’s provided replacement estimate that was hard to beat. Richard did a great job installing the new system in a timely manner. Going to recommend to anyone needing Al’s services. Services: … read more
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I had a leaking hot water heater that had to be replaced. I got a quote from Casey. He was responsive, answered all my questions, his price was reasonable and the service was done professionally at the date and time we agreed on. I got a … read more
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We had a great experience with Al's Water Heater Sales & Services. They installed a new water heater for us. Would definitely recommend.
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Replaced hot water heater, same day. He is the best! I highly recommend for honest prices, great service, quick response!
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A simple job to relight the pilot after basement water flooded our water heater. We called at 8AM and they were at our house in 10 minutes; we had hot water before 9AM. Quick and effective job.
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A friend recommended Al's Water Heater when the warmest water coming out of my faucets was lukewarm at best. Al's sent somebody the same day who quickly diagnosed the problem. The challenge came in getting the part we needed. I have a 10-… read more
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Water heater broke at my mom's house (glad I was in town visiting!), they were here the next day with a replacement, friendly and fast, and did their best to fit my schedule. Service: Install heating system
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Was a gas water heater, installer was efficient, and willing to add some customization (sulfur in the water, so copper lines were out) to stainless feed lines. Good job, and quickly done. Possibly not the cheapest, but you get what you pay … read more
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Casey and his team did an excellent job, start to finish. We had unique needs for a residential water heater, and he took the time to understand what we were trying to accomplish, then talked through all the options so we could make a good … read more
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Installed a new water heater within 3 days of ours going out and making the call to them. Very responsive and quick to take care of! Service: Install heating system
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Al's Water Heater folks came to diagnose the problem with my water heater the first weekday after I called. And they came the next day to install a new one. Prompt, thorough, tidy. We have used the before, for our house, and rentals we … read more
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Casey was neat, clean, professional and knew what he was doing. Even intended to clean up after himself – we didn't mind ourselves since intended to do our whole bsmt. at that time anyway. So far everything seems to be working well. I received FANTASTIC service from Al's! I had no hot water, called and they came that day, the next day a brand new water heater was installed. The team was efficient, friendly, and quick. Within less than an hour, I had hot water again. I … read moreRichard and Ron installed our tankless water heater and removed two old water heaters from our home. They were quick to quote, and had the service scheduled within a few days of the quote. Pretty rare these days with many contractors being … read more
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My water heater suddenly stopped working. I called Al's Water Heater and they came out the very next morning. They replaced the tank and fitted all the new parts that were needed. Hot water is now working great. Very good prompt service and… read more
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They were very professional, knowledgeable , and friendly. They new they couldn't come out until the next day, but still tried to help me troubleshoot over the phone ! The next day they came and were able to fix my water heater . Super nice… read more
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We received great service from Al's. Walked into work and was met with a leaking hot water heater. Al's responded quickly to my voice mail. They were prompt and on time. Tech quickly assessed the situation and called in extra help. Extra … read more
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I had a water heater that started leaking on a Friday morning. It was pretty old. Casey promptly answered my call and had a new water heater installed by 6 pm on that same Friday! AWSOME job!
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Had my water heater start leaking over the weekend. Called in first thing on a Monday morning. Barely 90 minutes later they had finished the work and I had a brand new water heater warming up in my basement while my old leaky unit was in … read more
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Richard was very professional, personable and accommodating. He removed our old water heater in the morning which allowed us to paint the floor under it before he returned later that day to install the new one. We are very satisfied! We … read more
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Al's Hot Water Service was a lifesaver. I came home after being out of town for a few weeks to a failing hot water heater, that would have flooded my basement, had it not been in a pan where the leaking water was pumped into a drain. … read more
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Awesome experience, seamless install. Richard was on time and very professional. Service: Install heating system
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My hot water tank started leaking on a Saturday. I emailed the company and Casey responded right away. They were at my house on Monday morning with a new tank, which they installed within an hour. Great job.
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Very responsive, knowledgeable, and professional. I appreciate Casey’s communication and efficient work on replacing our water heater. We opted for switching to a tankless water heater and installation went smoothly without incident and … read more
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I am highly recommend this business
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I called Al’s Water Heaters for a new high efficiency water heater and they installed it the very next day. The guys were professional and did a great job. They took my old water heater away and cleaned up behind themselves.
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We have been using Al's Water Heater Service for many years. They always do a great job and do the job well. They also respond quickly when you need it! Service: Install heating system
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Al's responded to our request for a quote on a new water heater promptly sending a person out the next day. The estimator was courteous and professional, quoted a replacement including all relevant services. We accepted the quote and had a … read more
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Casey was awesome. Able to get over to my house and replace my water heater. Professional and efficient! Thank you!
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Great service! Highly recommended. They installed a new water heater quickly and were very professional and polite. Price was really good.
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Al’s team was fantastic from obtaining the estimate to delivering the water heater. They were profession, timely and efficient.
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My water heater died and they were able to do the estimate and install for a Tankless System the same day. Very responsive and professional.
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I called them after we started having issues with our water heater pilot not staying lit. Our unit is pretty old but in good shape and they were able to get out quick, replace the thermocouple and have us back up and running in no time. We … read more
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Al's did a nice job replacing my hot water heater and I would certainly recommend them to anyone. I called at lunch time, and someone was here that afternoon and had things wrapped up by 4pm. He was professional, responsive, and left no … read more
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Contacted Al's Water Heater a few times, and every time they were very responsive. I was initially talking to a couple of other companies, but eventually decided to go with them because they were highly recommended by a lot of people I knew… read more
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I needed a new hot water heater ASAP and Al's Water Heater Sales & Services were prompt, responsive, professional, and efficient. Would highly recommend them!
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Installation on water heater. Fast service, efficient, professional, and reasonable price, Covid compliant. Highly recommended.
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Great experience! They were professional, quick, and got everything working with minimal downtime for our water heater and house water service.
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Richard did a very professional job. Water heater repair. Highly recommend.
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By far one of the most conscientious trade people I have encountered. They came out to fix my electric water heater and returned for the second time after the first fix did not work. They did not grumble at all about coming back. They … read more
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I can give this company my highest recommendation. Our water heater broke on a Friday, and Al’s showed up the following day to fix it. Responsive, professional, expert service. These folks really impress!
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WOW! Called the Homedepot to see what the cost would be to have a 40 G Rheem hot water heater installed, next I searched for a highly rated independent business and chose Al's (I called on a Sunday) spoke with Casey, and snap, the team … read more
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When I needed to replace my leaky water heater, I called around and spoke to a lot of not-so-knowledgeable sales reps. Al's was the only place that didn't hassle me for all my info (so they could try to sell me stuff later) or try to … read more
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My water heater was slowly losing hot water. They were out the next day to evaluate and the best part is that they had the part in the truck. Excellent professional honest service.
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Replaced old water heather sytem. Service: Install heating system
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I called Al's after discovering my water heater was leaking and knowing it likely needed to be replaced. Casey happened to be in the area and arrived to check it out within minutes. After confirming that it needed to be replaced, they were … read more
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We had a water heater installed. They were great and moved the heater to a better spot. On time, on budget and very helpful!
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They replaced my leaky hot water heater with a new one. They were great – they came right away, on time and were efficient and effective in all of their work. They explained everything to me, answered my questions and told me to call if … read more
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Promptly (!) fixed leaky water heater pipe
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This is the second time we've used Al's Water heater. Both times have been exceptional. The first was to replace a water heater in a rental property and this last week was a repair on our water heater. It was helpful to proactively talk … read more
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The team at Al's came out the same day and quickly replaced a leaky water heater. Highly recommend!
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They repaired our water heater, Casey was very nice and helpful. They got our problem fixed sooner than any one else could.
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Responsive and very professional. Extremely pleased with my new tankless water heater.
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Needed new water heater. Estimate performed day 1, install completed within a few days in a tight space. Great service, highly professional
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15 year old water heater broke over the holiday and they came same day and installed new water heater within 45 minutes.
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I called Monday morning and set up an appointment for Tuesday morning to replace an aging water heater with a new larger one. They showed up 10 minutes early and had the job done in an hour and a half. The workers were accommodating and … read more
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Rich and assistant replaced our old water heater. The service was done under an hour. They were friendly, competent and did a professional job. I am very satisfied.
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Our water heater went out and Al's was able to get out the next day to repair it. They were professional, courteous, and wore masks the entire time they were inside (2020, folks). I'd definitely recommend them to a friend!
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Al's has been great for our HVAC needs, specifically with hot water tank installation. Highly recommend! Service: Install heating system
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Replaced Water Heater. Same day service. Fast and complete All wore masks
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Called Al’s when our hot water heater failed. Called on Saturday morning they came that day and replaced it on Monday. Excellent work and quick.
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I used Al's Water Heater to replace a leaking hot water heater. I called at 7am and they provided much needed same day service! They came by 1:45 same day and were done by 3pm. I would highly recommend Al's!
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We had a part on our water heater go bad due to corrosion from well water. That left a family of six without hot water for a few days. The experts at Al's Water Heater Sales & Services diagnosed the problem quickly. We ordered the part … read more
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I was very pleased and will recommend you in the future. You were highly recommended on next door neighborhood. Great service. Neatly installed a tankless water heater. Quite timely and efficient. Would definitely use them again for future service. Fairly priced.
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Replaced our water heater, very fast service. They did a great job!
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Our tank was leaking water on the basement floor, one call and they arrived as promised the next day, which was the day before Thanksgiving, no less. We had a new water heater installed, and hot water again in less than an hour. The old … read more
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Our old water heater leaked and flooded the basement the day before Thanksgiving. I called Service Pro to clean out the water and around noon called Al's so we could have hot water before the holiday. They got the model # and came with the … read more
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Everything was fixed quickly and professional. I would highly recommen them.
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They were very prompt and got our new hot water heater in and working. They were kind and hardworking. I felt I could ask them questions. Will recommend them!
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Al's Water Heater installed a water heater. They were very professional, and finished the installation on time. I am very happy with the service and would recommend it to anybody.
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Prompt, polite, and great quality. When another plumber (my out-of-state step dad, via photos) checked their work, he gave them an A+!
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Installed new hot water tank. Professional and timely.
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Came out promptly to provide a quote. Gave us a choice of multiple quality hot water heaters. Once we decided which hot water heater to move forward on they were able to get us on the schedule right away. Prompt, courteous, efficient, and … read more
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I called Al's to see about getting a replacement for my 18 year old water heater. I was quoted a fair price for the unit and labor and was told the guys might have time to look at the unit that afternoon. Sure enough a few hours later they … read more
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I contacted Al’s to have my hot water heater upgraded / replaced. They were very responsive, reasonably priced, friendly and professional. On the day of the job, they showed up on time, explained what they were doing, charged me exactly … read more
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Installed new water heater.called them at 8 am , they came to house at ten am .installed heated and were done by 11:30.great.
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I am very pleased with the excellent service I received from 2 of your work people. I recommended your business to my sister & she gave her neighbor your number. In the future I will tell my friends about your company They were prompt with communication. They were available within a few days. They installed a tankless water heater. They were always on time for our 2 appointments, they were friendly, and informative. I am extremely happy with their … read more
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Great job installing my new water heater! They were early, but called ahead to make sure I was here. They were professional, quick, and a good price.
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Al's installed a new water heater for me the day after I called for a quote (which I immediately accepted, having already shopped around). They beat the Home Depot installer's price by several hundred dollars. Highly recommend.
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They did an excellent job! We needed a new water heater, they showed up on time. And the job done was very "quality' work, and it was done in a very timely manner. I definitely would recommend them!!
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My wife had such a good experience with Al's at a previous house, she insisted we call them again at our new one — and now I'm a believer too. Al's reputation is important to them; they say "Customer Satisfaction is 100% Guaranteed" — and… read more
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Installed tankless water heater. Quick and efficient. Happy with their service and their work. Would recommend highly.
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Great experience. I called on a Saturday when they were closed and I got a call back from the owner. He talked me through a few things first to see if I could get the water heater going without having to replace it. It turned out I needed a… read more
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I want to give the biggest shout out to Al's Water Heater Service. We discovered our water heater was flooding our basement today and called them after having them service the thing a few years back. Panic set in, as we were not only … read more
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We called Al's to replace our water heater. They came out next day. The old unit was removed and new one was installed in less than an hour and half. The service crew was very professional, knowledgeable, and courteous. Highly recommend.
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They were professional and on time. No complaints at all! I would highly recommend.
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Great experience! I will continue to use them again and again! Service: Install heating system
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Highly recommend for installing a new hot water tank!
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Came out quickly and worked quickly to get the hot water running again. I called sunday around noon and less than 24 hours later they were on site. Impressive!
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Al and his crew were very professional and courteous.They arrived on time and did an excellent job of installing our new water heater.They also took the time to explain how the new one worked,and were outstanding at social distancing.This … read more
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Amazing service. Super responsive. Less than one day turn after my water heater died. I would highly recommend using AL’s water Heater:)) Service: Heating maintenance
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Knowledgeable, very accommodating in terms of install timing, and willing to explain my new system in detail. Very pleased.
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Water heater went out on Friday and they were able to come out on Saturday. Workers were professional, wore masks (service during COVID-19) and were done in about 45 minutes. Highly recommend.
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Oh my gosh! I had a replacement water heater installed and running less than 6 hours after I discovered the old one failed. Maybe I got lucky. Maybe they are just great. Price was better than first place I contacted. The other place was … read more
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From initial call, they were available that afternoon to come by. Their quote beat their competition by far. Punctual, professional, and fast! Highly recommend them!
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Al's Water Heater Sales & Service - Heaters | Washtenaw County, MI
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