Our REviews
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From 229 reviews
Al's is THE BEST. This was my first experience with them. My water heater needed replacement; there was a good deal of leakage on basement floor Monday night. I called Al's at about 7:00 a.m. the next morning (Tuesday). Richard went above … read more
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Good price, great service, very professional. You just can't go wrong with these guys.
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Al’s Water heater company installed our new water heater. They responded quickly to our call, quoted a very fair and best price over the phone (no surprises). They had to slightly modify the installation as the new high efficiency water … read more
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March 22, 2019 This company was called and responded quickly to my situation. They covered my stairs and carpet in the basement to prevent any damage. The service staff were polite and very competent. They installed a new water heater in an… read more
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Casey and his staff really know their stuff and the service I received from Al's Water Heater Sales and Service was amazing. Their excellent response to my challenging water heater need earned my deepest gratitude and my highest … read more
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Prompt service. Friendly, polite, patient, and helpful both over the phone and in person. They were thoughtful enough to have me text pictures of my old heater so that they could bring a new one with them right away. That meant I didnt have… read more
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Speedy service and nice tech.
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They were at my house 3 hours after I called. They were quick and thorough. I would definitely recommend them.
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The got here quickly and did a great job, reasonably priced.
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Nice and reliable team, did great job in timely manner.
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prompt, efficient, reasonable rate. Thanks so much! Al saved me quickly and efficiently quite a few years ago and yesterday Casey saved me--again quickly and good-humored throughout, although my space is a tight and difficult one in which to work. I would recommend this company with … read more
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This was by far the best experience I have had with a service contractor. My Wife was able to call and get a quote and they were there the next day. Nate and Carl where on time and efficient. Within an hour and a half I had a brand new … read more
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I've had nothing but great experiences with Al's Water Heater. I had a water heater installed about three years ago by them. The process was easy, they were pleasant and efficient. This week I noticed some water dripping from the water … read more
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Al's was fast, reasonable, friendly. A great experience. Highly recommend!
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We needed a new hot water heater, in a slightly different location, and Richard and Nate got it done, did a good job, and were cheerful even though our main shutoff valve didn't work. I appreciated their can-do attitude.
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I have a newly constructed condominium and I can tell my developer cut many corners and my 2.5 yr old water heater was malfunctioning. I called Al’s Water Heaters on a Monday at 10:35am and they had Carl at my house by 11:16am and I wasn’t … read more
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Nice work. Good people .Thank you. God bless .
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Great service. I left a message later at night and heard back the next morning. He was here at noon and my new water heater was done by 2 Thanks
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Great service.
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I called 2 places for a new water heater. Al's had a new water heater installed at a good price before the other place even returned my call. I will definitely use them again when the time comes.
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I called on a Sunday to make an appointment for a a service tech to come out. Before they sent a tech out they walked me through some basic troubleshooting and got my water heater going right there over the phone!
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Called at 7am with a failing water heater, had a new one installed and the old one hauled away by 2pm that same day. Guys were polite, professional, friendly, and provided perfect service. Highly recommended!
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Casey was helpful on the phone, set up the install appointment for the same day, came on time, worked hard, got the new water heater working fine, and was friendly through out. I totally recommend this company.
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Quick service! The turn around from contact to replacement was quick and easy. Service call was to Canton MI and it wasn't a problem. Nate and Carl did a great job and made it painless. Already getting hot water less then 2 hours after they… read more
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Prompt response, good professionals, clean work. I definitely recommend them.
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Al’s water heater was recommended by a friend who grew up in Ann Arbor. They did a professional job and were cheaper than the other quote I received. Thanks again!
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Best service ever!!! Richard and Nate showed up to check things out before I expected. They were professional, and funny. They showed up about 15 – 20 minutes after my call to ask for help. They arranged a new water heater for the next day… read more
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Great work, great attitude! Answered all questions and were very sure to keep us updated on all parts of the process.
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Prompt service great people
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The service we received from Al's was absolutely top notch. They replaced our water heater the same day and it cost $300 less than any other company I called. We received amazing service and our technician was very nice to talk with. I … read more
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They came to my house within a couple hours after me calling them with reports of water leaking. They diagnosed and fixed it quickly and efficiently and explained everything really well. Would use them again in a heartbeat!
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Fast, friendly service. Dependable. I highly recommend Al's!!
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Replaced our water heater quickly and professionally. Highly recommended!
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Honest and quick to help! Would rather offer good advice than just take your money. I new how to fix my water heater but couldn't get parts on a Sunday, after speaking on the phone he said he had a used part in the truck that might work. I … read more
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Quick appointment setup and timely job completion. I am pleased with their work and would use their service again.
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Took our phone call on a Sunday – wow! They walked my clueless husband through how to drain our water heater over the phone. They replaced our water heater the next day. Brought a taller version of our water heater by accident, but we … read more
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These guys are great!
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Casey, Nate and Carl all took such good care of us when our water heater went out. They went above and beyond to help us get the right replacement parts and then make the necessary repairs so we had hot water before the weekend was out. … read more
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Very polite and professional. Casey explained everything and showed me the parts that were broken and needed to be replaced. He said I could get a couple more years out of my water heater and that repair was the better option. I know when … read more
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Spot on! Cost as estimated, right on time and speedy service. I had water heater replaced, initially with the option to fix the old one, but since it was too old, it made more sense to replace it than to have it die in next couple of months… read moreQuick response to install my water heater, fast installation at a very reasonable fee. Casey from Al's brought my Water Heater installation up to code for me. He did an excellent job! It looks wonderful! As a woman, it is scary sometimes that I might be taken advantage of, but not with this company! They are fairly priced, … read more
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Als' was quick and the service was good. They were great to work with. So quick and very clean. We got a new water heater install in less than 2 hours.
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I don't often write reviews, but I would like to acknowledge the fantastic experience I had with Al's Water Heater Sales & Service. I spoke with Casey on Tuesday, and he had someone over to look at my water heater within hours. Replacement … read more
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We had an urgent situation as a tenant was without hot water. I called them at 10:00 a.m. and by 2:00 p.m. they had replaced the water heater. It does not get any better than that. The tenant also was very pleased with the professionalism … read more
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Carl seemed to be a very skilled technician. He installed the water heater in just about two hours with minimized modification of duct system including hauling away of the old water heater. Also the new water heater itself has been working… read moreAl's service people were knowledgeable and courteous. They took care when installing placing drop clothes throughout the basement to keep carpet clean. They also made to so explain all they were doing as well as operation and maintenance of… read more
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I called in the morning and they were there early afternoon at a specific time- none of the, between this and that time. My Water Heater was replaced efficiently and in less then 2 hours. I had googled the average cost to replace a water … read more
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These people know what they are doing. They gave us the lowest estimate and seemed to have the most knowledge. I am very happy with their service.
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Very capable and friendly. Answered all of our many questions and came on short notice! There is a reason Al's has so many positive reviews online.
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On time, fair price, great staff, prompt service. Water heater went out on Thursday and they replaced it by Friday at 9 AM! Called around to several plumbers who could not provide the service and they all recommended Al’s. That in and of … read more
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We had an excellent experience with Al's Water Heater service. He came the same day we called and replaced our 10-year-old leaking water heater. And we were very impressed with the care he took with our house, laying down floor protectors … read moreI would highly recommend Al's service. They were prompt and courteous and very professional. The rate was very reasonable. I will hire them again.
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The technicians that came out were both incredibly friendly and efficient with replacing my hot water heater. While they originally told me that they would arrive between 1-1:30, they realized they would be running late and so they called … read more
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The technician responded and came quickly; both attitude and price are great. I will definitely use their services again.
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Absolutely will recommend Al's water heater sales and service. Arrived when they said they would, had all the parts and new hot water heater was installed within an hour. Friendly, polite, clean and professional. Totally impressed.
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Prompt response, courteous, clean, fair price. We would highly recommend this family run company!
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We found water in our basement and soon realized our hot water heater was the culprit. Al’s Hot Water Heating Sales and Service came highly recommended and did a fantastic job! We called Al’s late afternoon and were able to schedule the … read more
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They were unbelievably prompt, courteous and competent. Replaced the broken water heater within a few hours of my call, at a very reasonable price. I can't recommend them highly enough.
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Knowledgeable, curteous, efficient, clean and all around excellent experience!
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Easy to schedule appointment. Fast response. Professional and efficient. Good work. Cleaned up well afterwards. Would use again and definitely would recommend.
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When I decided to go with Al’s I explained that I was in no hurry. They installed my water heater the very next day! Since water heaters are their core business they came prepared and completed the work in just a couple of hours including … read more
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We had a wonderful experience when our water heater failed. After the heater failed the night before, we called Al's at 8:30 on a Friday morning. By 12:30 PM, we had a new water heater installed. A very pleasant experience.
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One of my colleagues recommended Al for HAVC maintanence. He is professional and completed his task quickly and perfectly. I recommend him. wonderful service, on time and within budget!
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I called Monday morning, and Casey was at my house that morning to estimate the job. We scheduled my replacement appointment for that Wednesday! Fast, friendly service from a family-owned business.
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We had just moved into our new house when we discovered the existing water heater was leaking. Al's was able to come out the next day. The work took less than an hour. Very friendly and professional service. I'll be using Al's to service my… read more
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Great service. Came during a holiday weekend to asses the problem. Fixed the problem on the following Monday. Straight forward, fair pricing and friendly. Highly recommend
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These guys were super-great. Even after they fixed the initial problem with out water heater, there was a second item broken – they came back and fixed that too – all under that same price!
Could Not. Be. Happier. Service was quick and installers were knowledgeable & friendly. Price was right in line with other estimates. My only regret is not calling sooner. Life is too short for luke warm showers.
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My hot water heater wasnt working so gave them a call and they were at my place within a couple hours. I was ready to replace my 10 year old water heater..but they said it looked to be in good condition and just relit the pilot for me. Not … read more
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Came out on short notice (the day before thankgiving). Our service tech checked in a couple of times before the appointment to let me know status. Once he arrived, he was very quick with the install and entertained my many questions. Al's … read more
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Great service. Very fast
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Very competent, andwered all my questions. Enjoyed the svc call.
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Very quick and professional service. Definitely recommend!
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Called these guys cold. They were fast and reasonably priced easy to work with and got me hot water very quickly. Could not have gone smoother.
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I called Al's on Friday morning, had an appointment in 2 hours, had a new water heater in 3 and a half hours. Very efficient and professional service and I would definitely recommend.
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Exceptional service. Perfect in every way.
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We received timely service from a friendly efficient service provider with a good sense of humor.
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Quick response and service. Explained everything clearly. Fair price.
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What a WONDERFUL family owned business, from Casey who promptly returned my call & had someone coming to my rescue the next day, to Carl who showed up & not only fixed the problem, but also educated me on how to get the longest life from my… read more
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Al's Water Heater is always the first contractor I call when I need help with a water heater. I have numerous properties I am responsible for, and I end up repairing or replacing at least 2 water heaters each year. Al's has been my first … read more
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Wonderful, honest, and friendly. Extremely happy with their work.
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Great and prompt service. Finished work looks super professional and system works! Would use them again in a heart beat. Really want to give 4 3/4 stars. Quarter star deduction because they should have been upfront about the city inspection… read more
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I needed a new water heater quickly before I left town, they were able to get me a appointment in a timely way. The installer was very friendly and explained the steps along the way.grest experience!
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Casey was prompt, professional, and creative. He was able to quickly solve all the little gotchas that popped up during my water heater replacement. I would highly recommend their service to anyone.
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Great service with prompt response. Goes the extra mile to fix other issues during the install of new hot water heater.
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Prompt and courteous service.
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Al's Water Heater Sales and Service was great. Casey was professional, quick, polite, and reasonable. Would totally recommend them.
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Great service. I called to inquire about replacing our old hot water heaters, scheduled a visit for an estimate from Casey, and had 2 new hot water heaters installed at an extremely competitive price — all in the same day.
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Responded very quick and installed the next day I called. No problem so far.
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Thanks to Carl and Gary I have hot water! Mine was a VERY challenging install in VERY tight space. Despite taking more time than any of us imagined the entire job came in under estimate (smaller tank) despite a couple of items required to … read more
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PROMPT, COST-EFFECTIVE SERVICE.
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Outstanding service & technical knowledge. Highly recommended.
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Fast, friendly and dependable service!
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My goodness what a reliable company. They installed a water heater for us six years ago. We recently had a problem keeping the pilot lit. They worked with our schedule, showed up when they said they would, fixed it in a jiffy, and with a … read more
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These guys are excellent and highly recommended. They respond right away, work with you, give you a competitive price, accommodate you fast and provide great service. I am a very happy customer and I can highly recommend to anyone.
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Very pleased with Al's Water Heater. I woke up to a mess and by early afternoon a new water heater had been delivered, installed, and the old water heater hauled away. Carl and Richard were extremely courteous and did a great job!
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Al's Water Heater Sales & Service - Heaters | Washtenaw County, MI
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