Our REviews
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From 421 reviews
I am very pleased with the excellent service I received from 2 of your work people. I recommended your business to my sister & she gave her neighbor your number. In the future I will tell my friends about your company I want to give the biggest shout out to Al's Water Heater Service. We discovered our water heater was flooding our basement today and called them after having them service the thing a few years back. Panic set in, as we were not only … read more
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We called Al's to replace our water heater. They came out next day. The old unit was removed and new one was installed in less than an hour and half. The service crew was very professional, knowledgeable, and courteous. Highly recommend.
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They were professional and on time. No complaints at all! I would highly recommend.
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Great experience! I will continue to use them again and again!
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Highly recommend for installing a new hot water tank!
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Came out quickly and worked quickly to get the hot water running again. I called sunday around noon and less than 24 hours later they were on site. Impressive!
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Excellent service! Thank you!
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Al and his crew were very professional and courteous.They arrived on time and did an excellent job of installing our new water heater.They also took the time to explain how the new one worked,and were outstanding at social distancing.This … read more
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Amazing service. Super responsive. Less than one day turn after my water heater died. I would highly recommend using AL’s water Heater:))
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Knowledgeable, very accommodating in terms of install timing, and willing to explain my new system in detail. Very pleased.
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Water heater went out on Friday and they were able to come out on Saturday. Workers were professional, wore masks (service during COVID-19) and were done in about 45 minutes. Highly recommend.
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Oh my gosh! I had a replacement water heater installed and running less than 6 hours after I discovered the old one failed. Maybe I got lucky. Maybe they are just great. Price was better than first place I contacted. The other place was … read more
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They were very professional and on-time. They fixed the issue with water heater and made recommendation for worn out plumbing that needs to be addressed.
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From initial call, they were available that afternoon to come by. Their quote beat their competition by far. Punctual, professional, and fast! Highly recommend them!
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The service was top-notch. Very responsive: I contacted them around 1 pm, they helped me pick the right replacement water heater. Technician called around 3 and said he could be there at 3:30. He was right on time, put in the new unit, took… read more
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I called Al's in the morning about a water heater replacement, and I had my new water heater installed by midday. They were quick and professional.
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Could not have asked for better or faster response. Great job. Competitive pricing.
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So courteous, arrived when they said they would, came the very next day! Not many service industries are like this, it was a pleasure to have this experience!
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It was a pleasure working with Al's. KC was great in gathering information before the appointment so they were able to get the job done within a few hours. They were clean, efficient and respectful about precautions in this strange time. … read more
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New water heater was replaced quickly and Dennis and the team were super friendly!
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Wow! Lightning fast service. Was at my place in 10 minutes and able to diagnose / solve the problem quickly. Definitely recommended!
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As a homeowner of several years I have to say these guys are one of the best outfits I have ever done business with. They promptly responded to my call, were at my house soon after and provided me a very competitive quote with a one of the … read more
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Al’s Water Heater Sales & Services are the best! Our water heater started leaking on a Monday morning. I called Al’s and after a few questions Casey gave me his expert opinion as which brand and model water heater would be best for our … read more
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Called at 8:15am. Someone came to the house at 9am to evaluate. Told us we would need a new hot water heater and gave an estimate if they did the labor and filed the permit. (That's what I wanted.) They said they could start around 3pm that… read more
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Richard and Casey were great to work with, very responsive and professional. Highly recommend!
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Our hot water heater stopped working on Sunday morning. After a few hours of research I called Al's Water Heater and scheduled a service call. I got a 9am appointment for Monday, the next day. We decided to go with a tankless Navien system… read more
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Fantastic experience, highly recommend Al's Water heater to anyone.
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Great service. Called in the morning and by noon, new water heater was installed. Excellent installer. Very competent.
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Absolutely outstanding customer service. They came out to fix an issue we were having with our on-demand water tank. Their fix was the simplest one and made the most sense, but the problem persisted, so they came back out immediately and … read more
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These guys were great. We had a leaky water heater and were thinking to upgrade to tankless. They came out super quick, gave us the estimate, and installed it in just a few hours. Great service, no BS.
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Came out at a time convenient for me to give me a quote for a new hot water heater. No pressure for a sale or to make a decision in a certain time-frame. Called when we had made a decision and set up a time for them to come out to do the … read more
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They answered very quickly and were able to install a new water heater by noon that same day! Kasey did the job quickly and cleanly.
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Helped us in a pinch, very timely and professional. Thank you!
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When our (very old!) hot water heater began heating poorly, I called KC at Al's. I am so glad I did! KC answered all my questions! I sent him photos of our current unit and our mechanical room set-up via phone. Within minutes, he sent back … read more
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Technicians were very friendly and careful when pulling out the old hot water heater and putting the new one in. They were also able to come out same day.
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Pleasant to deal with, took pride in their work, at the lowest quote I got. Would not hesitate to recommend to friends.
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They did my water heater quicker and cheaper then what i was quoted with a competitor. Home Inspector said they did a good job as well.
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Good experience came in did what they said they were going to do.
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I deal with Casey I am a commercial contract and would never trust anyone else with my business.. He is very quick to solve my issues, very knowledgeable, and fairly priced.
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I called on Wednesday evening and they were out Thursday afternoon. Fixed the problem within an hour. Honest and straightforward. I would definitely recommend to anyone.
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Al's water heater service has always been quick to respond, from replacing to servicing. They go above and beyond!
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Als water heater sales and service were very helpful in assisting me for our water heater replacement needs. Fair pricing and honest technicians, I would highly recommend this company to anyone.
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I selected Al's based on online research. They did not disappoint. The installers were professional, polite, and punctual. The installation was quick and clean. The product, service, and billing were all as promised.
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Excellent communication, regarding change of time. More precise appointment time unlike other contractors and cable companies. Friendly staff and excellent installation Neighborly
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Very professional service. Took time to answer questions and explain work being done. Made suggestions and provided an estimate for possible replacement water heater. Good experience from beginning to end.
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These guys ROCK! From the first phone call (on a Sunday—a human actually answered and was quite helpful!) to the install of my water heater 2 days later, my experience was nothing short of TEN stars! Need a water heater? Save yourself the … read more
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I’ve used Al’s Water Heater Sales and Service in two homes. They are trustworthy. They go above and beyond to resolve problems. I’d definitely recommend them to everyone!
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They took my call and the responsable was so friendly and give me the best advice for my situation with my heater. Thank you !!!!
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He (not Al) came on time. He explained what he was planning to do and the likelihood that it would solve the problem, which it did. I would be happy to call them again in the future if I need any further work on the water heater.
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Awesome, very professional, punctional service. Lucky to have such skillful and at the same time honest people. For any hot water heater issues just close your eyes and approach Al's.
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I had a 40 gallon water tank that was too small for the household. I called several people who wanted to charge me money to look at it. Essentially, they wanted me to pay them to give me a quote. I called Al's and it was like talking to a … read more
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As a landlord, I appreciate prompt, quality service at a fair price. Al, delivered! He coordinated with my tenant for the best time for service, pulled the permits, removed the old, installed the new, just as expected. I'll hire him again!
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Al's Water Heater Sales & Service was fantastic. Their response to my call on the weekend and ability to give a price over the phone was very reassuring. They were even able to accommodate my mistake of the size of my water heater and get … read more
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Gosh, I couldn't believe how quickly my request was acted on... how efficiently and effectively the guys replaced my water heater. Besides being very professional, careful with my home and belongings, they were just simply kind, gracious … read more
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I found out about this company on Next Door, and I'm glad I did. Great service. great job. They were very responsive to me and made sure everything was great. Thanks!
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Al's people were able to remove and replace a water heater from a very tight spot, and they made sure everything was done as we wanted it.
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Al's did a great job promptly and at a fair price. Casey definitly knew what he was doing.
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Quick, Prompt, Reliable, Honest! I'm so glad I switched companies halfway through my water heater debacle, only to have Al's water heater service tell me that i DIDNT need to replace my water heater. I am forever grateful. Thank you!
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Contractor was very careful in moving the old water heater out and the new larger water heater in. Absolutely nothing was bumped, scratched or spilled. He was personable and helpful — chatted with me but did not waste time. He was not … read more
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They come on time. They complete the job rapidly and neatly. Their prices are fair. I've used this firm at least 6 times over the last 30 years for water heaters (both gas and electric) for several properties that I own. I highly recommend … read more
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They were quick to show up and communicated frequently. Awesome job guys.
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Excellent experience. Scheduled within 24 hours and arrived on-time. Highly recommend!
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Helped me restart the pilot light on the phone on a Saturday so I would have hot water before they came out on Tuesday.
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No nonsense. Got the job done at the quoted price. On time for the quote and only slightly late for service date because of job immediately before mine taking longer (understandable).
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I woke up to a cold shower and called Al’s Water Heater.and they answered the phone and asked a few questions with a request of sending them a picture of my old water heater. Within a few minutes, they texted me the cost to replace and said… read more
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Arrived and started working completed the job fast and efficient well worth it!
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Our heater went on Sunday. After wrangling with local independents and Lowe's all day Sunday and much of Monday, we decided to just have it professionally installed. Casey was here within an hour of calling, and it was fully replaced within… read more
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They came within a few hours, replaced our broken water heater tank, and did not leave any mess. Very prompt and competent.
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Phone call was answered during the weekend, and an appointment was scheduled quickly for the next day. All the problems were fixed in that 2 hour appointment with a reasonable charge. Highly recommended.
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Al's Water Heaters offered a professional, detailed job proposal, and did a successful conversion and installation of 2 power vented water heaters. The installers were among the best I've had the pleasure of dealing with. All PVC and copper… read more
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Excellent service. Prompt and efficient. I would highly recommend Al's Water Heater!!
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Called them at 8:30am and they were at my house at 10:30am! They swapped out my old tank in a hour and a half! Exceptional service! No issues!
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This is for residential water heater replacement: Very responsive, very quick, high quality work, reasonable price. Definitely recommend Al's to anyone.
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My experience with Al's Water Heater was great. They were very professional, punctual, and their cost was very reasonable. They were very informed about all the requirements of city codes as that was one of my concern. I highly recommend … read more
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Great prompt professional service. Highly recommend. Thank you!
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The staff from Al's helped us replace our aging water heater with efficiency, speed, and great service. We highly recommend them!
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I called on Monday to ask when they'd installed my water heater, and if they'd come look at it, because I saw some water under it. They came Tuesday at 9a, said it needed replacing, brought and installed a new one within an hour. We … read more
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Thank you for helping me out today in a timely manner! Pricing was amazing and can’t say thanks for talking and explaining everything! Thanks for you and the Crews Time!
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Excellent and timely service – and the products they install are top-shelf!
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Al serviced my old water heater and sold me a new one about 10 years ago. Recently his brother solved a pilot light problem. I enjoyed working with Al over the years, and now I'm pleased to have met his sibling. Call Al's and you'll get … read more
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Same day service. Picked up the phone at 7:30am. Great guys. Excellent job!!
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They were prompt, professional and performed high quality work.
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The service was provided in a professional manner. Information was shared about our water heater by the technician. After two maintenance checks by Al's, I would strongly recommend others to call them.
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The Al's folks were very responsive, knowledgeable, and did an efficient and tidy job. I'm very pleased and will be recommending to others. Thank you, Al's!
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All the work was done well and the service was scheduled very quickly. I also appreciated the quick call back on a Saturday.
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ON TIME.....KNOWLEDGEABLE......TIMELY INSTALL......CLEANED UP AFTER THE WORK WAS PERFORMED....THE KIND OF FOLKS YOU ENJOY DOING BUSINESS WITH.
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Excellent service, no surprise ad ons. Definitely the company to use. Thank you for such great service.
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They were recommended by the company that services my furnace and A/C. Their price was competitive. They did good work, and they were friendly.
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I have always found Al's to be very responsive when we need a service call. They do quality work at a fair price.
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Outstanding service!!! Referred by my favorite Sinks to Sewers, as the guys to call for water heaters. We got same day service, a price that was $600 lower than competitors bid, clear explanation and one day completion. Perfection in a … read more
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Very knowledgeable and helpful. We had a comfortable feeling with Carl and could tell that this company is not out to "scam" homeowners (as we found out with our first estimate from another company). He knew exactly what to fix and what to … read more
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Very professional service, knowledgeable installer (who is also the owner of the business in our case). They chose the water heater to install and it is first rate. Have nothing but praise for this company and its service, and the price was… read more
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I think Al's did a great job. Prompt, careful, cleaned up, answered questions. Extremely satisfied. Will give out Al's name freely to friends. Thanks. Carl was knowledgeable (much more than our other estimates) and service was professional with a reasonable price. We trusted them right off the bat. Our hot water heater was fixed the next day!
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Same day reply & servic, found it was a DTE problem. All good,
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Very good service. Spoke with me over the phone several times prior to them fixing it to ensure I recevied the exact service I needed before charging me.
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No questions asked Al's is the best. Used them in an emergency and it was all taken care of and I could leave on my summer trip.
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What a wonderful experience. Casey was a complete professional from start to finish and guided us through the process of making the best choice for our circumstances. Installation was completed on schedule and Casey made sure we understood … read more
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My water tank was leaking on my first floor laundry room and dripping into the crawl space. I called Al's 7 pm on Sunday evening of the Memorial Day holiday and received a call back at 9:45 . I was able to get a new tank installed that was … read more
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Al's Water Heater Sales & Service - Heaters | Washtenaw County, MI
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