Our REviews
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From 322 reviews
Rated highly for: Responsiveness, Punctuality Contractor was very careful in moving the old water heater out and the new larger water heater in. Absolutely nothing was bumped, scratched or spilled. He was personable and helpful — chatted … read more
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Rated highly for: Punctuality, Responsiveness I called on a Sunday and they installed a new water heater the next morning. Super service and very professional.
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They come on time. They complete the job rapidly and neatly. Their prices are fair. I've used this firm at least 6 times over the last 30 years for water heaters (both gas and electric) for several properties that I own. I highly recommend … read more
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They were quick to show up and communicated frequently. Awesome job guys.
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Excellent experience. Scheduled within 24 hours and arrived on-time. Highly recommend!
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Helped me restart the pilot light on the phone on a Saturday so I would have hot water before they came out on Tuesday.
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No nonsense. Got the job done at the quoted price. On time for the quote and only slightly late for service date because of job immediately before mine taking longer (understandable).
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I woke up to a cold shower and called Al’s Water Heater.and they answered the phone and asked a few questions with a request of sending them a picture of my old water heater. Within a few minutes, they texted me the cost to replace and said… read more
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Arrived and started working completed the job fast and efficient well worth it!
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Our heater went on Sunday. After wrangling with local independents and Lowe's all day Sunday and much of Monday, we decided to just have it professionally installed. Casey was here within an hour of calling, and it was fully replaced within… read more
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They came within a few hours, replaced our broken water heater tank, and did not leave any mess. Very prompt and competent.
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Service was quick and efficient and friendly.
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Phone call was answered during the weekend, and an appointment was scheduled quickly for the next day. All the problems were fixed in that 2 hour appointment with a reasonable charge. Highly recommended.
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Very quick and honest
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Al's Water Heaters offered a professional, detailed job proposal, and did a successful conversion and installation of 2 power vented water heaters. The installers were among the best I've had the pleasure of dealing with. All PVC and copper… read more
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Excellent service. Prompt and efficient. I would highly recommend Al's Water Heater!!
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Called them at 8:30am and they were at my house at 10:30am! They swapped out my old tank in a hour and a half! Exceptional service! No issues!
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This is for residential water heater replacement: Very responsive, very quick, high quality work, reasonable price. Definitely recommend Al's to anyone.
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KC was great, reliable, knowledgeable, friendly, and all at a very fair price. A+ is my grade!
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My experience with Al's Water Heater was great. They were very professional, punctual, and their cost was very reasonable. They were very informed about all the requirements of city codes as that was one of my concern. I highly recommend … read more
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Rated highly for: Responsiveness, Punctuality, Quality, Value Great prompt professional service. Highly recommend. Thank you!
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Rated highly for: Responsiveness, Quality, Punctuality, Value The staff from Al's helped us replace our aging water heater with efficiency, speed, and great service. We highly recommend them!
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Rated highly for: Responsiveness, Quality, Punctuality, Value I called on Monday to ask when they'd installed my water heater, and if they'd come look at it, because I saw some water under it. They came Tuesday at 9a, said it needed … read more
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Rated highly for: Responsiveness, Quality, Punctuality, Value Thank you for helping me out today in a timely manner! Pricing was amazing and can’t say thanks for talking and explaining everything! Thanks for you and the Crews Time!
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Great service. Your job will be done right by these guys!
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Excellent and timely service – and the products they install are top-shelf!
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Al serviced my old water heater and sold me a new one about 10 years ago. Recently his brother solved a pilot light problem. I enjoyed working with Al over the years, and now I'm pleased to have met his sibling. Call Al's and you'll get … read more
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Same day service. Picked up the phone at 7:30am. Great guys. Excellent job!!
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They were prompt, professional and performed high quality work.
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Great price and great customer service!
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The service was provided in a professional manner. Information was shared about our water heater by the technician. After two maintenance checks by Al's, I would strongly recommend others to call them.
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Very efficient fast and affordable. Such nice workers.Casey was amazing.
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The Al's folks were very responsive, knowledgeable, and did an efficient and tidy job. I'm very pleased and will be recommending to others. Thank you, Al's!
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All the work was done well and the service was scheduled very quickly. I also appreciated the quick call back on a Saturday.
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Outstanding fast service. Had a new water heater less than 2 hours after a call on Monday morning! Thanks!
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ON TIME.....KNOWLEDGEABLE......TIMELY INSTALL......CLEANED UP AFTER THE WORK WAS PERFORMED....THE KIND OF FOLKS YOU ENJOY DOING BUSINESS WITH.
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Excellent service, no surprise ad ons. Definitely the company to use. Thank you for such great service.
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They were recommended by the company that services my furnace and A/C. Their price was competitive. They did good work, and they were friendly.
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I have always found Al's to be very responsive when we need a service call. They do quality work at a fair price.
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Outstanding service!!! Referred by my favorite Sinks to Sewers, as the guys to call for water heaters. We got same day service, a price that was $600 lower than competitors bid, clear explanation and one day completion. Perfection in a … read more
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Very knowledgeable and helpful. We had a comfortable feeling with Carl and could tell that this company is not out to "scam" homeowners (as we found out with our first estimate from another company). He knew exactly what to fix and what to … read more
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Very professional service, knowledgeable installer (who is also the owner of the business in our case). They chose the water heater to install and it is first rate. Have nothing but praise for this company and its service, and the price was… read more
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Friendly they had what we needed at a great price
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I think Al's did a great job. Prompt, careful, cleaned up, answered questions. Extremely satisfied. Will give out Al's name freely to friends. Thanks. Carl was knowledgeable (much more than our other estimates) and service was professional with a reasonable price. We trusted them right off the bat. Our hot water heater was fixed the next day!
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Same day reply & servic, found it was a DTE problem. All good,
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Fit me in the morning I called, diagnosed and replaced a bad thermocouple, and got us hot water again in short order.
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Very good service. Spoke with me over the phone several times prior to them fixing it to ensure I recevied the exact service I needed before charging me.
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No questions asked Al's is the best. Used them in an emergency and it was all taken care of and I could leave on my summer trip.
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What a wonderful experience. Casey was a complete professional from start to finish and guided us through the process of making the best choice for our circumstances. Installation was completed on schedule and Casey made sure we understood … read more
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My water tank was leaking on my first floor laundry room and dripping into the crawl space. I called Al's 7 pm on Sunday evening of the Memorial Day holiday and received a call back at 9:45 . I was able to get a new tank installed that was … read more
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Great communication, on time arrival and fast installation. Thank you!
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They found a good solution to vent my high efficiency water heater.
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AL’s water heater sales and service was great! The service was fast and professional. I would definitely recommend them.
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Great service, fair prices, no surprises,
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Practical service from these guys. After an early Saturday morning help call to them they still got a fellow out to try to resuscitate a non-functing water heater by the end of a full day for them. Kudos.
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One time, good work, fair people. Thanks
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Great service called them in the morning and that afternoon came out and was able to repair my existing water heater. Highly recommended fast and honest.
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Great FAST service! Give them a call if you need help with your water heater.
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they came out promptly when I needed a last-minute repair before moving, were professional, and fairly priced. I would recommend them to anyone.
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Well absolutely the best customer service, smart in every way, knowledgeable, kind, responsive, an honorable man offers honorable work.
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Good price, great service, very professional. You just can't go wrong with these guys.
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Al’s Water heater company installed our new water heater. They responded quickly to our call, quoted a very fair and best price over the phone (no surprises). They had to slightly modify the installation as the new high efficiency water … read more
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March 22, 2019 This company was called and responded quickly to my situation. They covered my stairs and carpet in the basement to prevent any damage. The service staff were polite and very competent. They installed a new water heater in an… read more
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Casey and his staff really know their stuff and the service I received from Al's Water Heater Sales and Service was amazing. Their excellent response to my challenging water heater need earned my deepest gratitude and my highest … read more
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Prompt service. Friendly, polite, patient, and helpful both over the phone and in person. They were thoughtful enough to have me text pictures of my old heater so that they could bring a new one with them right away. That meant I didnt have… read more
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prompt, efficient, reasonable rate. Thanks so much! This was by far the best experience I have had with a service contractor. My Wife was able to call and get a quote and they were there the next day. Nate and Carl where on time and efficient. Within an hour and a half I had a brand new … read more
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Al saved me quickly and efficiently quite a few years ago and yesterday Casey saved me--again quickly and good-humored throughout, although my space is a tight and difficult one in which to work. I would recommend this company with … read more
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I've had nothing but great experiences with Al's Water Heater. I had a water heater installed about three years ago by them. The process was easy, they were pleasant and efficient. This week I noticed some water dripping from the water … read more
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We needed a new hot water heater, in a slightly different location, and Richard and Nate got it done, did a good job, and were cheerful even though our main shutoff valve didn't work. I appreciated their can-do attitude.
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I have a newly constructed condominium and I can tell my developer cut many corners and my 2.5 yr old water heater was malfunctioning. I called Al’s Water Heaters on a Monday at 10:35am and they had Carl at my house by 11:16am and I wasn’t … read more
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I called 2 places for a new water heater. Al's had a new water heater installed at a good price before the other place even returned my call. I will definitely use them again when the time comes.
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Quick service! The turn around from contact to replacement was quick and easy. Service call was to Canton MI and it wasn't a problem. Nate and Carl did a great job and made it painless. Already getting hot water less then 2 hours after they… read more
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Al’s water heater was recommended by a friend who grew up in Ann Arbor. They did a professional job and were cheaper than the other quote I received. Thanks again!
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Best service ever!!! Richard and Nate showed up to check things out before I expected. They were professional, and funny. They showed up about 15 – 20 minutes after my call to ask for help. They arranged a new water heater for the next day… read more
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The service we received from Al's was absolutely top notch. They replaced our water heater the same day and it cost $300 less than any other company I called. We received amazing service and our technician was very nice to talk with. I … read more
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Honest and quick to help! Would rather offer good advice than just take your money. I new how to fix my water heater but couldn't get parts on a Sunday, after speaking on the phone he said he had a used part in the truck that might work. I … read more
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Casey, Nate and Carl all took such good care of us when our water heater went out. They went above and beyond to help us get the right replacement parts and then make the necessary repairs so we had hot water before the weekend was out. … read more
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Spot on! Cost as estimated, right on time and speedy service. I had water heater replaced, initially with the option to fix the old one, but since it was too old, it made more sense to replace it than to have it die in next couple of months… read moreQuick response to install my water heater, fast installation at a very reasonable fee. Casey from Al's brought my Water Heater installation up to code for me. He did an excellent job! It looks wonderful! As a woman, it is scary sometimes that I might be taken advantage of, but not with this company! They are fairly priced, … read more
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Als' was quick and the service was good. Carl seemed to be a very skilled technician. He installed the water heater in just about two hours with minimized modification of duct system including hauling away of the old water heater. Also the new water heater itself has been working… read moreWe had an excellent experience with Al's Water Heater service. He came the same day we called and replaced our 10-year-old leaking water heater. And we were very impressed with the care he took with our house, laying down floor protectors … read moreOne of my colleagues recommended Al for HAVC maintanence. He is professional and completed his task quickly and perfectly. I recommend him. These guys were super-great. Even after they fixed the initial problem with out water heater, there was a second item broken – they came back and fixed that too – all under that same price!
Could Not. Be. Happier. Wonderful service. Came on a weekend. Friendly, informative and even cleaned up. Price was fair. I would definitely recommend them. The staff of Al's stepped in when another company was unable to schedule time to replace the water heater in my house. Everyone was friendly & courteous, & I really appreciated their helpfulness. A special thank you to the service techs, … read moreWouldn't go anywhere else! Had to replace our water heater while out of the country – Al's made it so easy. Trustworthy advice, excellent service and product, and at a fair price. Very fast, friendly and reasonable. I will call them every time. They were a pleasurable and professional team that helped make existing 2 tank system into 1. I haven't sacrificed any level of comfort and saved tons. I know they are Veteran friendly, and of course I have already recommended to others... Fast, friendly and got the repair done right! Felt very comfortable with the repairman in my home. Did our research. Shopped the Big box stores, and local Water heater Install companies. Al's gave the best product, service, and price by a long shot. We had a 40 gl gas Bradford-White put in. Casey was the installer. Extremely professional… read moreArrived on time. Used drop cloths to protect the floor and stairs. Did what they said they would do. Polite and cordial. There was a bit of an issue on the final invoice, but they honored their original quote. All completed in less … read moreFast. Good response. Tidy. All you'd want. AL's did a great job, Prompt,no mess left behind and I am very happy with the water heater. Service was excellent. Journeyman tech and his assistant were thorough and cleaned up. They arrived early and wasted no time. I would highly recommend them. Very responsive and nice. Explained what we needed and didn't have us do more. Good experiance. Very professional. they came on time and finished as expected. |
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Al's Water Heater Sales & Service - Heaters | Washtenaw County, MI
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